Privacy Statement (December 2020) You've come to the right place
What information do we collect and what do we do with it?
We may collect personal information about you, either directly from you or from other parties. We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate.
When necessary, we may use your information to:
- Comply with our legal and regulatory obligations (including Anti Money Laundering/Counter Financing of Terrorism compliance and audit and reporting requirements).
- Defend or enforce our rights - for example, to collect money owed to us.
The types of personal information we collect about you are set out below.
1. Contact information
This includes basic identification and contact information (such as your name, phone number, email address, postal address, physical address.
Essential Insurances Limited may collect personal information directly from you, including a request to find an adviser. For example, via our online forms.
2. Information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read.
3. Note on padlock symbols and other trust marks
Some companies offer certification, an icon or other small graphic to prove to website visitors that their site is safe. The level of safety varies depending on the certification. We do not take payments via our website and have taken the decision it is not necessary.
4. Information we obtain from third parties
We do receive data from software services such as Google Analytics and others. Third party websites have their own privacy and security policies and we encourage you read them.
5. Content you provide to us with a view to be used by a third party
7. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide you with the information. We record your request and our reply, to increase the efficiency of our business. We do not keep any personal information associated with your message, such as your name or email address.
When we receive a complaint, we record personal information you have given us. We use that information to help resolve your complaint, this may include providing personal information to others, if appropriate. For example, as part of the investigation process. If we are unable to resolve your compliant through our internal complaints process, we may need to provide personal information to the external disputes resolution scheme.
We may also compile statistics showing information obtained from this source to assess the level of service we provide. The information is de-identified.
Who do we share your information with
Besides our staff and our related companies we may also share this information with third parties who enable us to provide you with our services.
- Your other professional advisers
- Product providers
- Our service outsource providers such as IT consultants, custodians, etc.
We will only share your personal information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.
We require these third parties to adhere to our strict confidentiality requirements for handling personal information and we seek to ensure that they comply with the Privacy Act 2020.
Where do we store it?
We use a third-party cloud service provider (Microsoft 365 Cloud Storage) to store and process the information we collect. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
Use of site by children
We do not market to children, nor do we offer products or services for sale to children. If you are under 18, you may use our site only with consent from a parent or guardian.
Disclosure to Government and their agencies
We may be required to provide information to legal authorities. We only provide personal information if they have the proper authorisation.
What are my rights?
You do not have to provide information to us. If you choose not to provide necessary personal information when requested, we maybe be unable to provide certain information or services to you. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
If you have any questions about this privacy statement or you’d like to ask for a copy of the information we hold on you, or to have it corrected, please contact us at firstname.lastname@example.org or 0800 939 787.
We partner with
Essential Insurances Ltd (FSP635869) is the Financial Advice Provider. We were established to take the mystery, and the misery, out of the insurance equation. We are here to make it easier for you to sleep at night knowing that if it all turns to custard, you have the knowledge and comfort knowing your income and family home is protected.